Submit A Claim

Fields marked with * are required inputs.

To submit this form manually, please email claims@flooringmarket.com

For other ways to contact us, see our contact page.

Name *:

Email *:

Phone Number: *:

Order Number:

Reason for claim *:

Claim Type *:

Please describe the issue in detail.
For example, if items are damaged or missing, please describe which ones and how many:

Add photos of the issue

Photos of the damage, the carton labels, and the packaging help us process your claim faster. You can add photos more than once, and remove any you added by mistake.

Add photos

or drag and drop photos here

JPG or PNG, up to 10 photos.

Having trouble adding photos? Submit the form without them, then email the photos with your name and order number to claims@flooringmarket.com.

I'm interested in learning more about products and services offered by FlooringMarket.com. By clicking "Submit Claim", I provide my electronic signature and consent to receive communications from FlooringMarket.com by email at the address provided and by phone call or text message at the number provided regarding products, sales, and special events. Messaging and data rates may apply. FlooringMarket.com may use an automatic telephone dialing system. Consent is not required to obtain an estimate or make a purchase - you may call 1-877-357-9663 instead. You may revoke consent at any time by calling 1-877-357-9663 or replying STOP to any text message. Calls may be recorded for quality assurance. By submitting, you agree to the Privacy Policy and Terms of Use, including the Dispute Resolution policy.

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Submit A Claim

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