These shipping FAQs are designed to help you understand what to expect when your flooring order arrives and how to handle delivery correctly from the start. Following this checklist can help prevent delays, avoid claim issues, and ensure your order is received in good condition. Use this guide before, during, and after delivery to make your flooring delivery go as smoothly as possible. Before Delivery Arrives Before your shipment is delivered, take a few minutes to prepare. Many delivery issues can be avoided with a little planning. ☐ Make sure someone is available to receive and inspect the shipment☐ Confirm your delivery location can accommodate a freight truck☐ Clear space for unloading pallets or cartons☐ Prepare a dry, indoor area to store flooring after delivery☐ Have a phone or camera ready to take photos if needed These shipping FAQs are especially important for large flooring orders delivered by freight. When the Truck Arrives Do not rush the delivery process. Taking your time during delivery helps protect your order. ☐ Take time to inspect before signing☐ Verify the item numbers match your order☐ Confirm the total number of cartons or pallets received☐ Check for visible damage to boxes, pallets, or shrink wrap Freight carriers require issues to be documented at delivery, which is why inspection is a key part of these shipping FAQs. Inspecting the Shipment A proper inspection helps identify issues early and avoids problems later. ☐ Cut the plastic wrap and inspect cartons individually☐ Look for crushed corners, torn boxes, or broken materials☐ Check underlayment, molding, and accessories☐ Remember that minor box damage does not always mean the flooring itself is damaged If Everything Looks Good If no issues are found during inspection: ☐ Sign the delivery receipt☐ Keep all paperwork for your records☐ Move cartons to a dry, indoor storage area If You See Damage or Missing Items If damage or missing cartons are discovered, follow these steps carefully. ☐ Accept the full shipment (do not refuse delivery)☐ Clearly note all damage or missing cartons on the driver’s receipt☐ Personally write the number of damaged or missing cartons☐ Take clear photos of damaged boxes and materials☐ Keep all damaged materials until further notice Important:Do not write “Subject to inspection” on the delivery receipt. Freight carriers will deny claims if this phrase is used, and these shipping FAQs cannot override carrier policies. After Delivery Once delivery is complete, timing matters. ☐ Report missing items the same day as delivery☐ Report damage within three days of delivery☐ Submit photos and details through the Flooring Market claims process☐ Keep all damaged materials until disposal is approved Helpful Tips to Know • Tile and stone products may experience up to 5% breakage during transit• Minor damage can often be used for cuts during installation• Consolidating damaged planks into full cartons can help speed up replacements These shipping FAQs are meant to help set realistic expectations and avoid surprises. Need Help With Your Delivery? If you still have questions after reviewing these shipping FAQs, or if you need to report an issue, contact Flooring Market right away: 📞 1-877-357-9663✉️ info@flooringmarket. com Our team is here to help guide you through the delivery process.
