SHIPPING YOU CAN TRUST
Over the years our company has shipped millions of square feet of flooring materials to homeowners, contractors, and commercial customers. We have clients in all 50 states and many foreign countries. Our flooring products have been shipped as far as Japan, Israel, Dubai, and the U.K.
We are experts at shipping flooring products. We only use the most reputable freight companies in the world to ship our products. Materials are properly packaged for transport, fully insured, and tracked from our warehouse to your door.
Larger shipments are normally shipped on a pallet for tailgate delivery. If the shipment is going to a residence the freight company will contact you in advance to schedule delivery. The driver will open the pallet and hand the boxes to you. This allows you to inspect and count the boxes. Other delivery arrangements such as terminal pick-up and lift gate service can also be arranged.
Damage or lost material during shipment is rare and if you follow the steps outlined below replacement materials will be sent promptly.
Our business has been built on delivering outstanding customer service. We know that a happy customer is our best form of advertising. Find out more about us by reading our A+ Better Business Bureau Report and our About Us page.
Please review our shipping policy below. If you have any questions please contact our team at 1-877-357-9663.
C&S FLOORING GROUP SHIPPING POLICY
Free shipping, when available, applies only to customers who live in the contiguous United States. Unfortunately we cannot offer free shipping to our customers in Alaska, Hawaii, the U.S. Virgin Islands, Puerto Rico, etc. If you place an order we will contact you with the additional charges before shipping your order.
Some flooring products require a minimum order for free shipping. If you order less than the minimum we will contact you with the additional charges.
Orders that are shipping to Limited Access locations such as Gated Communities, Schools, Churchs, etc., may incur additional shipping charges. Please check with a sales rep if you are planning on having an order shipped to a Limited Access location to see if additional fees apply.
On rare occasions a customer will live somewhere that our freight carriers do not provide service or there is an additional charge. If that happens we will contact you before your order is processed to discuss the different options that are available.
Small Package Shipments:
Our company uses a variety of different carriers to ship material. Your shipment may be sent UPS, freight, or USPS. We will choose the shipping service at our discretion.
Shipments are sent signature required at our discretion. If you would like to waive the signature please put NO SIGNATURE REQUIRED in the notes of your order. (Please note all larger LTL freight shipments require a signature). Please inspect your package.
You must notify us of any damage or missing items within 2 days of receiving your shipment. Damaged material must be available for carrier inspection.
LTL Freight Shipping:
We use only the most reputable freight companies to provide professional fully insured delivery. All deliveries are tailgate. That means the driver is only responsible for taking the boxes to the back of the truck. Please make sure that there is someone at the delivery location that can handle the material. Boxes can weigh anywhere from 30lbs for laminate and vinyl and up to 80lbs for hardwood. If your residence isn't accessible by a semi truck please choose business or service center (freight terminal) pick-up.
Freight companies will NOT deliver to residences located on a dead-end or live on a cul-de-sac; if this is the case, please discuss with your sales representative for an ulterior delivery plan.
Other services including lift-gate and inside delivery may be available through the freight company when they schedule your delivery. You will be responsible for any fees for those services. You could be charged up to $150.00 for the use of a lift gate. If you do not request a lift gate but the freight company uses one, DO NOT initial next to the lift gate box on the Delivery Receipt. Please note request for lift gate services may delay delivery.
Whoever receives the delivery must check the shipment for the proper item numbers and quantity before they accept delivery. Note missing items on the driver's Bill of Lading. We cannot be responsible for missing items not noted at the time of delivery. Flooring Market will not be held responsible for any LTL Freight shipments that the customer authorizes the Freight company to deliver without inspection or a signature.
Damage during shipment is very rare. However, in the event you do receive damaged material it will be replaced if you follow these instructions:
When the shipment arrives, check for damaged boxes, underlayment, molding, etc. If there is any damaged material you MUST accept all of the material and note the damage on the driver's Proof of Delivery. Only damaged material noted on the driver's paperwork can be replaced. The customer must personally notate the amount of damaged/missing materials. Damage must be reported to Flooring Market within 14 days or replacements cannot be sent out. Refunds will not be given for damaged or missing items even when notated.
If material does arrive damaged, we do request that the customer goes through the damaged cartons and notify Flooring Market of how many damaged full cartons there are. Flooring Market will also request pictures of the damaged material. It is best to send in pictures that best represent all of the damaged cartons. If possible, a picture of the material on the pallet in the back of the truck is ideal as well. We do ask that damaged planks are consolidated into as many full cartons as possible as this makes the claim go much easier and helps Flooring Market get the replacement material out right away. Our freight carrier will not approve a claim or replacements unless material is gone through and a count is given.
When inspecting the delivery do not notate “Subject to inspection”. If this is written on the delivery receipt, the freight company will not cover the cost for the damaged product and Flooring Market is not responsible for material not covered for this reason.
Do not refuse delivery of damaged material. Accept the damaged material, note it on the driver's paperwork as described above, SAVE the material and contact Flooring Market as soon as possible. If able to do so, please take pictures of the damage and send them into firstname.lastname@example.org along with the name on the order and/or the order number. The freight company may want to inspect or pick-up the damaged material. If you refuse delivery of any items you will be responsible for all shipping charges and restock fees.
During delivery you may notice a carton where the box is torn or ripped. In most cases the flooring itself isn't damaged. If you do receive a box with a couple of damaged pieces the best thing to do is use the damaged pieces for cuts.
Tile & Stone Shipments
Tile and stone products are fragile, and it is normal to have some broken pieces during transit. You may receive up to 5% broken pieces. Please figure this potential breakage into your waste calculation.