Since 2005 · Over 100,000 Happy Customers · A+ BBB Rated · Always First Quality Products · Full Warranty

About Shipping

Shipping You Can Trust

Over the years our company has shipped millions of square feet of flooring materials to homeowners, contractors, and commercial customers. We have clients in all 50 states and many foreign countries. Our flooring products have been shipped as far as Japan, Israel, Dubai, and the U.K.

We are experts at shipping flooring products. We only use the most reputable freight companies in the world to ship our products. Materials are properly packaged for transport, fully insured, and tracked from our warehouse to your door.
Our business has been built on delivering outstanding customer service. We know that a happy customer is our best form of advertising. Find out more about us by reading our A+ Better Business Bureau Report and our About Us page.

Please review our shipping policy below. If you have any questions, please contact our team at 1-877-357-9663 or



Free Shipping:

Free shipping, when available, applies only to customers who live in the contiguous United States. Unfortunately, we cannot offer free shipping to our customers in Alaska, Hawaii, the U.S. Virgin Islands, Puerto Rico, etc. If you place an order, we will contact you with the additional charges before shipping your order.

Some flooring products require a minimum order for free shipping. If you order less than the minimum, we will contact you with the additional charges.

Orders that are shipping to Limited Access locations such as Gated Communities, Schools, Churches, etc., may incur additional shipping charges.  Please check with a sales rep if you are planning on having an order shipped to a Limited Access location to see if additional fees apply.

On rare occasions a customer will live somewhere that our freight carriers do not provide service or there is an additional charge. If that happens, we will contact you before your order is processed to discuss the different options that are available.

Small Package Shipments:

Our company uses a variety of different carriers to ship material. Your shipment may be sent UPS, FedEx, freight, or USPS. We will choose the shipping service at our discretion.

Shipments are sent signature required at our discretion. If you would like to waive the signature, please put NO SIGNATURE REQUIRED in the notes of your order. (Please note all larger LTL freight shipments require a signature). Please inspect your package.

You must notify us of any damage or missing items within 2 days of receiving your shipment. Damaged material must be available for carrier inspection.

LTL Freight Shipping:

Larger shipments are normally shipped on a pallet for delivery.  If the shipment is going to a residence the freight company will call to set up an appointment for delivery.  You will have 48 hrs. to accept delivery once the shipment reaches the destination terminal, or storage fees will start to accrue.  Tracking information will be sent to the email provided within 1-2 business days after the order has shipped.  Other delivery arrangements such as terminal pick-up can also be arranged in advance. Once you receive your tracking information the shipment cannot be stopped.  If changes need to be made after you have received the tracking information fees will apply.

Most orders ship/transfer within 24hrs after order placement.  If you are not able to accept delivery within 3 days of order placement, please contact our sales team before your order is finalized at Once you receive tracking information the shipment cannot be stopped or held. 

We use only the most reputable freight companies to provide professional fully insured delivery. Please make sure that there is someone at the delivery location that can handle the material. Boxes can weigh anywhere from 30lbs for laminate and vinyl and up to 80lbs for hardwood. If your residence isn't accessible by semi-truck, please choose business or service center (freight terminal) pick-up.

Freight companies will NOT deliver to residences located on a dead-end or live on a cul-de-sac; if this is the case, please discuss with your sales representative before you receive the tracking information for an ulterior delivery plan.

Other services may be available through the freight company when they schedule your delivery. You will be responsible for any fees for those services.

Whoever receives the delivery must check the shipment for the proper item number, quantity, & damage before they accept delivery.  All missing or damaged cartons MUST be notated on the delivery receipt.  We cannot be responsible for missing or damaged items not noted at time of delivery.  Flooring Market & Floor Life will not be held responsible for any LTL freight shipments that the customer authorizes the freight company to deliver without inspection & signature.

MISSING items need to be reported the same day as delivery. Please call 877-357-9663 or email

Damage during shipment is very rare. However, in the event you do receive damaged material it will be replaced if you follow these instructions:

When the shipment arrives, cut the plastic wrap, and check each carton individually, check for damaged boxes, underlayment, molding, etc. If there is any damaged material, you MUST accept all the material and note the damage on the driver's Proof of Delivery. Only damaged material noted on the driver's paperwork can be replaced. The customer must personally notate the number of damaged/missing materials. Damage must be reported to Flooring Market within 3 days or replacements cannot be sent out. Pictures of the damaged cartons will be required to open a claim. Refunds will not be given for damaged or missing items even when notated.

All damaged material that is being replaced MUST be kept until customer is notified that it can be disposed of. If material is disposed of, replacements CAN NOT be sent out.

Some products are fragile, and it is normal to have some broken pieces during transit. You may receive up to 5% broken pieces. Please figure this potential breakage into your waste calculation.

Do not refuse delivery of damaged material. Accept the damaged material, note it on the driver’s delivery receipt as described above. Save the material & submit a claim on our website. Take pictures of the damage to submit with your claim. The freight company may want to inspect or pick up the damaged material. If you refuse delivery of any items, you will be responsible for all shipping charges & restock fees.

We do require that the customer goes through the damaged cartons.  It is best to send in pictures that best represent all of the damaged cartons.  If possible, a picture of the material on the pallet in the back of the truck is ideal as well.  We do ask that damaged planks are consolidated into as many full cartons as possible as this makes the claim go much easier and helps Flooring Market get the replacement material out right away.  Our freight carrier will not approve a claim or replacements unless material is gone through, and a count is given.

When inspecting the delivery DO NOT NOTATE “Subject to inspection”. If this is written on the delivery receipt, the freight company will not cover the cost of the damaged product and Flooring Market is not responsible for material not covered for this reason.

During delivery you may notice a carton where the box is torn or ripped. In most cases the flooring itself isn't damaged. Please verify the material isn’t damaged. If you do receive a box with a couple of damaged pieces the best thing to do is use the damaged pieces for cuts.

Tile & Stone Shipments

Tile and stone products are fragile, and it is normal to have some broken pieces during transit. You may receive up to 5% broken pieces. Please figure this potential breakage into your waste calculation.