Customer satisfaction is our number one priority and we want you to be happy with your decision to purchase from C&S Flooring Group.
If you have any questions about returns please ask us prior to placing an order. There are many items that are not returnable.
Please note that returns can be expensive. Review the products you are ordering to make sure they are correct for your project.
If you are ordering flooring or stone please measure carefully to ensure that you order the proper amount of products. It is not uncommon to have a few cartons left over on a large project. Save the extra cartons in case you need to do a repair in the future. You can only return 4 cartons or more of flooring or stone products
Returns must be requested within 14 days of receiving your order. All cartons must be factory sealed, unopened and undamaged.
**All trim and accessories are non-returnable, non-refundable. The Flooring Market Sales Team can recommend different trim pieces but can not be held accountable for trim orders. We always recommend consulting with a contractor or installer before ordering trim.
A Return Authorization Number will be provided to you. You must return the material within 14 days of receiving the Return Authorization Number from us. The Return Authorization Number must be enclosed with the shipment. You will have to arrange and pay a shipping company of your choosing to return the material to an address that we specify.
All returns are subject to a 30% restocking fee. You will also be charged our original shipping cost even if you were not charged shipping. Please contact your sales representative for details.
Once the material is received and inspected you will receive a credit. This process may take up to 4 weeks.
REQUEST A RETURN AUTHORIZATION NUMBER
Please email us at firstname.lastname@example.org to request a return.