Flooring Returns: What to Know Before You Order
Understanding flooring returns before placing your order can help you avoid unexpected costs and delays. Because many flooring products are special order and shipping materials are heavy, it’s important to review return eligibility and policies in advance.
If you have questions about product eligibility or return options, we strongly recommend contacting our team before ordering.
Important Things to Know Before You Order
Returning unused flooring can be expensive, especially on larger projects. Measuring carefully and confirming product details ahead of time helps reduce the risk of ordering too much or selecting the wrong material.
It’s also common to have extra cartons left over after installation. We recommend keeping unopened cartons whenever possible, as matching materials may not be available later if repairs are needed.
Some products cannot be accepted back by the manufacturer or distributor. Because eligibility varies by product type, confirming return options with a Flooring Market sales representative before purchase is always the safest approach.
Non-Returnable Products
The following items are non-returnable and non-refundable:
• Ceramic tile and porcelain products
• All trim and accessories
While our sales team can recommend trim options, they cannot be held responsible for trim selection. We always recommend reviewing trim details with your installer or contractor before ordering.
How the Return Process Works
To begin a return request, please email info@flooringmarket.com.
You must notify us within 14 days of receiving your order if you would like to request approval.
To qualify:
• A minimum of 4 cartons must be returned
• All cartons must be factory sealed, unopened, and undamaged
• A Return Authorization Number (RA#) is required
Once approved, materials must be shipped back within 14 days of receiving the Return Authorization Number, and the RA# must be included with the shipment.
Return Shipping Responsibilities
Customers are responsible for arranging and paying for return shipping using a carrier of their choice. Flooring Market will provide the return address once authorization is issued.
Because flooring materials are large and heavy, shipping costs can be significant. Understanding these responsibilities ahead of time helps you decide whether a return is the right option for your project.
Restocking Fees and Credits
All approved flooring returns are subject to:
• A 30% restocking fee
• The original outbound shipping cost, even if free shipping was applied
Once materials are received and inspected, a credit will be issued. This process may take up to four weeks to complete.
Final Notes
Eligibility can vary by product and manufacturer. Reaching out before placing your order is the best way to confirm quantities, product details, and return options.
If you have questions or need assistance, our team is always here to help.
