Return Flooring If I Ordered Too Much: What You Need to Know
Ordering flooring is a big decision, and it’s very common to end up with extra material once a project is finished. If you’re wondering whether you can return flooring if I ordered too much, you’re not alone. This guide explains how flooring returns work, which products qualify, what fees to expect, and how to avoid unnecessary costs before placing your order.
Understanding return policies ahead of time helps you make confident decisions and prevents surprises after delivery.
Can I Return Flooring If I Ordered Too Much?
Yes, eligible flooring may be returned if it meets specific return requirements. Flooring Market understands that ordering extra cartons is common, especially when accounting for waste, pattern matching, or future repairs. However, returns can be costly, so it’s important to evaluate whether returning material makes sense for your situation.
Many customers choose to keep extra unopened cartons for future repairs or replacements instead of sending them back. This can save time and money later, particularly if a product becomes discontinued or dye lots change.
Knowing whether you can return flooring if I ordered too much allows you to plan smarter from the start.
Why Flooring Returns Can Be Costly
Flooring is heavy, bulky, and typically shipped by freight. Because of this, return shipping costs are often higher than customers expect. In addition to shipping, approved returns may include restocking fees and original outbound freight charges.
Before deciding to return flooring, it’s helpful to compare:
The cost of return shipping
Applicable restocking fees
The long-term value of keeping extra material
In many cases, storing a few extra cartons can be more practical than returning them.
What Flooring Products Are Non-Returnable?
Not all flooring products are eligible for return. Some materials cannot be returned to the manufacturer or distributor under any circumstances.
The following products are non-returnable and non-refundable:
Ceramic tile
Porcelain tile
All trim pieces and accessories
Trim selection often depends on installation preferences, transitions, and room layout. While sales representatives can suggest options, they cannot be held responsible for trim selection. Confirming trim choices with your installer before ordering is strongly recommended.
If you’re unsure whether you can return flooring if I ordered too much, always confirm eligibility before checkout.
How to Request a Flooring Return
To request a return, email info@flooringmarket.com within 14 days of receiving your order.
If your return is approved:
You will receive a Return Authorization Number (RA#)
The RA# must be included with the return shipment
The material must be shipped back within 14 days of receiving authorization
Returns sent without authorization or outside the allowed timeframe cannot be accepted.
What Condition Must Returned Flooring Be In?
To qualify for a return, all flooring must meet every requirement below:
A minimum of 4 cartons must be returned
All cartons must be factory sealed
Materials must be unopened, undamaged, and unused
Original packaging must be intact
Products that do not meet these conditions are not eligible for return. These standards are common across the flooring industry and ensure returned products can be resold.
Who Pays for Return Shipping?
Customers are responsible for arranging and paying for return shipping using a carrier of their choice. The return address will be provided once a return authorization is issued.
Because flooring materials are heavy and ship via freight, return shipping costs can be significant. This is an important factor to consider when deciding whether to return flooring if I ordered too much.
Are There Restocking Fees?
Yes. All approved returns are subject to:
A 30% restocking fee
Deduction of the original outbound shipping cost, even if free shipping was applied
These fees help cover handling, inspection, and restocking costs once material returns to the warehouse.
How Long Does It Take to Receive a Refund or Credit?
Once returned flooring is received and inspected, a credit will be issued. This process can take up to four weeks, depending on inspection timelines and processing schedules.
Credits are issued only after materials are confirmed to meet all return requirements.
Should I Return Extra Flooring or Keep It?
Before returning flooring, it’s worth considering whether keeping extra material may be more beneficial in the long run. Extra unopened cartons can be useful if:
Repairs are needed later
Additional rooms are added
Matching material becomes unavailable
Many homeowners find that storing extra material provides peace of mind and avoids future sourcing challenges.
How to Avoid Flooring Returns Before You Order
The best way to avoid returns is careful planning before placing your order.
Helpful tips include:
Measuring each room carefully
Including the recommended waste factor
Confirming pattern direction or layout
Verifying return eligibility for your product
Confirming trim and accessory selections
Asking questions before checkout
If anything is unclear, reaching out before ordering can help prevent unnecessary costs. Knowing when you can return flooring if I ordered too much starts with understanding the policy upfront.
Understanding Manufacturer Return Limitations
Not all flooring products follow the same return guidelines because manufacturers and distributors set their own policies. Some products are made to order, produced in limited runs, or tied to specific dye lots, which makes returning them impossible once they leave the warehouse. Even when returns are allowed, manufacturers may impose strict conditions related to packaging, handling, and inspection.
Because of these limitations, it’s important to confirm return eligibility for your specific product before placing an order. Asking questions early helps avoid misunderstandings later and ensures you know exactly what options are available if plans change. Taking the time to review these details can save money, prevent delays, and reduce stress if adjustments are needed after delivery.
Final Thoughts on Flooring Returns
Flooring returns are possible in some situations, but they come with conditions, fees, and shipping responsibilities. Understanding these details ahead of time allows you to make informed decisions and avoid costly mistakes.
If you’re unsure whether you can return flooring if I ordered too much, or need help confirming quantities, product details, or eligibility, our team is always here to help.
📞 1-877-357-9663
✉️ info@flooringmarket.com
