Missing Flooring Delivery: What to Do When Your Order Is Marked Delivered
Seeing a delivery marked “Delivered” when you cannot locate your order is stressful. A missing flooring delivery can leave you wondering what happened, who is responsible, and what steps you should take next. This guide explains exactly what to do, when to act, and what to expect so you can respond quickly and correctly if a missing flooring delivery occurs.
Acting promptly and following the right process gives you the best chance of a successful resolution.
Step 1: Check the Tracking Information Carefully
Begin by reviewing the tracking number provided in your order confirmation or shipping email. Carefully confirm the following details:
The delivery date and time
The delivery address listed on the order
Any carrier notes, delivery photos, or status updates
In some situations, carriers mark shipments as delivered slightly before they are physically placed at the delivery location. Tracking details are often the first clue in resolving a missing flooring delivery and should always be reviewed before taking further action.
Step 2: Search the Delivery Area Thoroughly
Before assuming your shipment is missing, inspect the surrounding delivery area. Flooring shipments are large and are sometimes placed in less visible locations for security or accessibility reasons.
Be sure to:
Check porches, garages, driveways, and side entrances
Look behind bushes, fences, or outdoor furniture
Ask household members if they accepted the delivery
Check with neighbors, building staff, or property management if applicable
Many deliveries are found nearby after a careful and thorough search.
Step 3: Allow a Short Window for Carrier Errors
On rare occasions, a carrier may scan a shipment as delivered before it arrives. If your flooring does not appear shortly after the delivery scan, allow a brief window for the carrier to correct the error.
If the shipment still cannot be located, move on quickly to reporting the issue. Delays can reduce the carrier’s ability to investigate a missing flooring delivery.
Step 4: Report the Issue Promptly
If your shipment cannot be found, contact Flooring Market within 24 hours of the carrier marking the order as delivered.
When reporting a missing delivery, be prepared to:
Provide your order number
Confirm the delivery address
Share tracking details and carrier notes
Prompt reporting allows the investigation process to begin as quickly as possible and helps document a missing flooring delivery correctly from the start.
Step 5: Carrier Investigation Process
Once the issue is reported, Flooring Market will:
Document the missing shipment internally
Open a Missing Package Report with the carrier
Track the carrier’s investigation progress
Filing a report does not automatically result in a refund or replacement. The carrier must first complete its investigation and determine whether the shipment was misdelivered or delivered correctly. This process applies to every missing flooring delivery claim.
Important Responsibility Notice
Once a carrier confirms delivery to the correct address, responsibility for the shipment transfers to the customer. Flooring Market cannot replace or refund orders that the carrier confirms were delivered correctly unless the carrier accepts responsibility for a misdelivery.
If the carrier determines the shipment was:
Misdelivered → a resolution may be possible
Delivered correctly → replacement or refund will not be issued
Understanding this policy helps set clear expectations during the investigation process.
Step 6: Additional Actions You May Need to Take
If the carrier confirms delivery but your flooring cannot be located, you may need to take additional steps for documentation.
These may include:
Filing a stolen property report with your local police department
Contacting your homeowners or renters insurance provider
These actions may be necessary when resolving a missing flooring delivery, depending on the carrier’s final determination.
Reporting Timeframes to Remember
Timely reporting is critical when dealing with delivery issues.
Please keep the following deadlines in mind:
Missing deliveries must be reported within 24 hours of delivery confirmation
Missing items must be reported within 10 days of delivery confirmation
Reporting a missing flooring delivery within the required timeframes helps preserve claim eligibility and speeds up the investigation process.
How to Prevent Delivery Issues in the Future
While delivery issues are uncommon, preparation can reduce risk on future orders.
Helpful steps include:
Ensuring someone is available on delivery day
Choosing a secure delivery location
Selecting business delivery or freight terminal pickup if access is limited
Monitoring tracking updates closely
Planning ahead helps ensure a smoother delivery experience.
Why Delivery Investigations Take Time
Carriers follow a formal process when investigating missing shipments. This may include reviewing scan history, GPS data, delivery notes, and contacting the driver who completed the route.
Because flooring orders are heavy and typically shipped via freight, investigations may take longer than standard parcel deliveries. Accurate documentation and timely communication help move the process forward efficiently.
How Delivery Location Affects Outcomes
The type of delivery location plays a role in how shipments are handled. Residential homes, commercial properties, and multi-unit buildings all have different delivery procedures.
Shipments may be left:
Along the side of a building
In shared receiving areas
With building staff or management
In secure locations designated by the carrier
Understanding how deliveries are handled at your location can help reduce confusion if a shipment is not immediately visible.
Staying Informed During the Process
During an investigation, stay alert for updates from the carrier or customer support. Additional details or documentation may be required before the review is completed.
Staying responsive and organized helps avoid unnecessary delays and improves the chances of resolving a missing flooring delivery efficiently.
Keep Records for Your Protection
Keeping all delivery-related emails, tracking updates, photos, and notes organized is an important part of protecting yourself during any delivery issue. Clear records make it easier to answer questions from carriers, confirm timelines, and reference details if additional documentation is requested. Staying organized also helps avoid confusion, reduces delays, and ensures communication stays clear throughout the resolution process. Taking a few minutes to save important information can make the entire experience far less stressful.
We’re Here to Help
If you are dealing with a missing flooring delivery or have questions about next steps, our team is here to assist you throughout the process.
📞 1-877-357-9663
✉️ info@flooringmarket.com
