Do You Offer Free Shipping?
Free shipping is available on select products shipped within the contiguous United States. Orders shipping to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, or other non-contiguous locations do not qualify. Some products also require a minimum order quantity to be eligible.
If an order does not meet the requirements, a Flooring Market representative will contact you with the additional freight cost before the order ships. Reviewing shipping eligibility ahead of time helps avoid surprises once your order is processed.
Understanding how free shipping works is especially important for flooring purchases, since materials are heavy and typically move through freight carriers rather than standard parcel delivery.
What If I Live in a Gated Community or Limited-Access Location?
Deliveries to gated communities, schools, churches, apartment complexes, or other restricted-access locations may incur additional freight charges. These locations often require special delivery arrangements, which can affect both cost and timing.
Because access fees vary by carrier and destination, we recommend confirming delivery details with a Flooring Market representative before placing your order. Clarifying this information in advance helps ensure accurate pricing and smoother delivery coordination.
What Carriers Are Used for Shipping?
Flooring Market ships orders using reputable national carriers, including UPS, USPS, and licensed LTL freight companies. The carrier selected depends on the size, weight, and destination of your order.
Smaller items may ship via standard parcel service, while full flooring orders are typically delivered by freight. All shipments are insured and tracked from the warehouse through final delivery, giving you visibility throughout the process.
Will I Need to Sign for My Delivery?
Most large freight deliveries require a signature at the time of drop-off. Smaller package shipments may also require a signature at our discretion.
If a signature is optional and you prefer to waive it, you can add “NO SIGNATURE REQUIRED” to your order notes. Please note that waiving a signature may limit claim eligibility if a shipment is lost or stolen after delivery.
How Are Large Flooring Orders Delivered?
Large flooring orders are typically shipped on pallets via LTL freight. For residential deliveries, the freight company will contact you to schedule a delivery appointment once the shipment reaches the local terminal.
Most freight orders ship within 24 hours of order placement, and tracking information is sent within one to two business days. Deliveries are usually curbside unless additional services are arranged directly with the carrier.
What Happens If I Can’t Accept Delivery Right Away?
If you are unable to accept delivery within three days of placing your order, contact Flooring Market before the order is finalized. Once a shipment reaches the destination terminal, you generally have 48 hours to accept delivery before storage fees begin to accrue.
Planning ahead for delivery timing helps prevent additional charges and ensures your materials are received without delay.
What Should I Do When My Order Arrives?
Before signing for delivery, carefully inspect the shipment for correct item numbers, quantities, and visible damage. Check pallet wrap, cartons, and packaging thoroughly.
Any missing or damaged cartons must be clearly noted on the driver’s delivery receipt. Flooring Market cannot be responsible for shortages or damage that are not documented at the time of delivery.
Taking a few extra minutes during inspection can protect your order and simplify resolution if issues are found.
What If Items Are Missing From My Shipment?
Missing items must be reported on the same day the order is delivered. If something is missing, contact Flooring Market immediately so the issue can be documented and addressed as quickly as possible.
Prompt reporting helps preserve eligibility for investigation and resolution.
What If My Flooring Arrives Damaged?
If damage is discovered, you must accept the full shipment and clearly note all damage on the driver’s Proof of Delivery. Damage must be reported within three days by submitting a Claim Form.
Clear photos of damaged cartons and materials are required, and all damaged items must be kept until you are notified, they can be disposed of. Claims cannot be processed if materials are discarded prematurely.
Is Some Breakage Normal During Transit?
Yes. Certain products, especially tile and stone, are fragile. Up to five percent breakage during transit is considered acceptable by industry standards.
Minor damage can often be used for cuts during installation. When ordering tile or stone, it’s a good idea to factor potential breakage into your waste calculation.
What Should I NOT Write on the Delivery Receipt?
Do not write “Subject to inspection” on the delivery receipt. Freight carriers will deny claims if this phrase is used, and Flooring Market cannot replace material that is not covered due to improper notation.
All damage or shortages must be specifically listed on the paperwork at delivery.
What If My Home Isn’t Accessible by a Semi-Truck?
If your delivery location cannot accommodate a semi-truck, consider selecting business delivery or freight terminal pickup. Some carriers may offer services such as lift gate or inside delivery, which are billed directly to the customer.
Discussing access limitations before ordering helps avoid delays and unexpected delivery issues.
Additional Delivery Planning Tips to Keep in Mind
While understanding free shipping eligibility and delivery procedures is important, planning for what happens after delivery is just as critical. Flooring products should remain unopened until installation begins, and cartons should be stored flat in a dry, climate-controlled area. Exposure to moisture, extreme temperatures, or direct sunlight can affect performance and may void manufacturer warranties.
It’s also a good idea to coordinate delivery timing with your installer. Receiving flooring too early without proper storage space can create unnecessary risk, while receiving it too late may delay installation. Reviewing shipping FAQs ahead of time helps align delivery schedules with project timelines and reduces last-minute changes.
If your project involves multiple rooms or phases, consider whether partial deliveries or staggered scheduling make sense. Discussing these details with a Flooring Market representative before ordering helps ensure the shipping plan matches your installation needs.
Being proactive, asking questions early, and understanding shipping FAQs thoroughly allows you to move forward with confidence and avoid avoidable delays, added costs, or delivery complications.
Final Note
Flooring delivery involves more planning than many online purchases. Understanding shipping requirements, inspection procedures, and delivery expectations ahead of time helps ensure a smooth experience from checkout to installation.
If you have questions at any point, Flooring Market’s team is available to help you navigate the process with confidence.
📞 1-877-357-9663
✉️ info@flooringmarket.com
