Do you offer free shipping?
Free shipping is available on select products shipped within the contiguous United States. Orders shipping to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, or other non-contiguous locations do not qualify for free shipping. Some products also require a minimum order quantity to receive free shipping. If your order does not qualify, we will contact you with the additional shipping cost before your order ships.
What if I live in a gated community or limited access location?
Deliveries to limited access locations—such as gated communities, schools, churches, or similar facilities—may incur additional freight charges. Because these fees vary by carrier and location, we recommend contacting a Flooring Market representative before placing your order to confirm whether extra charges apply.
What carriers do you use for shipping?
Flooring Market ships using reputable national carriers, including UPS, USPS, and LTL freight companies. The carrier is selected based on the size, weight, and destination of your order. All shipments are fully insured and tracked from our warehouse to delivery.
Will I need to sign for my delivery?
Most large LTL freight deliveries require a signature. Small package shipments may require a signature at our discretion. If signature delivery is optional and you would like to waive it, you can add “NO SIGNATURE REQUIRED” to your order notes. Please note that waiving a signature may limit claim eligibility in the event of loss or damage.
How are large flooring orders delivered?
Large flooring orders are typically shipped on pallets via LTL freight. For residential deliveries, the freight company will contact you to schedule a delivery appointment. Most LTL orders ship within 24 hours of order placement, and tracking information is sent within 1–2 business days after shipment.
What happens if I can’t accept delivery right away?
If you are unable to accept delivery within three days of placing your order, please contact Flooring Market before your order is finalized. Once a shipment reaches the destination terminal, you generally have 48 hours to accept delivery before storage fees begin to accrue.
What should I do when my order arrives?
Before signing for delivery, you must inspect the shipment for correct item numbers, quantities, and visible damage. Any missing or damaged cartons must be clearly noted on the driver’s delivery receipt. Flooring Market cannot be responsible for damage or shortages that are not documented at the time of delivery.
What if items are missing from my shipment?
Missing items must be reported on the same day as delivery. Please contact Flooring Market immediately at 1-877-357-9663 or info@flooringmarket.com so we can assist you as quickly as possible.
What if my flooring arrives damaged?
If you discover damage, you must accept the full shipment and note all damage on the driver’s Proof of Delivery. Damage must be reported within three days by submitting a claim at https://flooringmarket.com/pages/submit-a-claim. Photos of damaged cartons are required, and all damaged material must be kept until you are notified it can be disposed of.
Is some breakage normal during shipping?
Yes. Certain products—especially tile and stone—are fragile, and up to 5% breakage during transit is considered normal. We recommend accounting for this potential breakage when calculating waste. Minor damage, such as a few chipped planks, can often be used for cuts during installation.
What should I NOT write on the delivery receipt?
Do not write “Subject to inspection” on the delivery receipt. Freight carriers will deny claims if this phrase is used, and Flooring Market cannot replace material that is not covered due to improper notation.
What if my home isn’t accessible by a semi-truck?
If your delivery location cannot accommodate a semi-truck, we recommend selecting business delivery or freight terminal pickup. Additional services such as lift gate or inside delivery may be offered by the freight company and are billed directly to the customer.
